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| Personal Customer Service |
Excellent Customer Service has been the foundation of our
business throughout our 19 plus year history. Our 2500 square foot
store is located in Mount Dora, Florida
(which is 25 minutes
northwest of Orlando) and we invite you to visit us personally and
browse our huge selection of merchandise. We will be happy to answer
any of your questions regarding our products or our site by calling
352-735-0660 or Toll Free 888-527-3674.
We are here for you everyday until 5p.m. e.s.t.
We have been an authorized dealer for many fine collections for 19
years. Just to mention a few - Armani, Crislu, Ditz, Expressions from the
Heart, Franz, G. DeBrekht, Goebel, Joy to the World, Kameleon, Lenox, Radko,
SPI.
| Ordering - Secure Order Processing |
Orders placed on-line are completely secure via
our shopping cart. Your VISA, Mastercard, or American Express card
will
not be charged until we ship. Once placed, your order will be securely transmitted to us.
We will confirm availability and
ship date, enter your order,
process your credit card, and send you an e-mail regarding your
order and expected ship date. All orders will be confirmed
immediately and then upon the processing of your card, will be
confirmed again, usually within 48 hours. If you have questions
concerning your order please
e-mail us at
karen@karensshop.net
If you prefer we accept checks and money orders. We also have a wire
account available. Please include with
your payment-- the item number, item name, quantity purchased,
shipping costs (calculated from the shopping cart order form item
page) and total amount. We will also need your complete Ship To
street address and phone number.
Please send this information and payment to our address at:
|
Karen’s Gift Shoppe 120 East 4th Ave. Mount Dora, FL 32757 |
25 minutes north of Orlando
South of Ocala and Leesburg just off 441
And finally, you may call us toll free at
888-527-3674, or 352-735-0660 to place your order by phone.
**All orders are
screened for fraud before processing. We have
anti-fraud safeguards in place and will pursue prosecution
for all fraudulent orders.
| Returns |
If for any reason you are not completely satisfied with your
purchase, you may return it in in new, undamaged condition in the original undamaged box within 30
days of receipt for a store credit or a refund of the cost of the
item purchased (less shipping
costs and any fees that we incurred to
process your order). The exception would be final sale items or Special
Orders.
To process your
return you must:
* Contact us at 888-527-3674 for a return authorization number.
There will be a 25% restocking fee for items returned without a
return authorization number.
* Keep your original packaging materials for return to us.
* Customers are responsible for all shipping and insurance charges
when returning items.
All returns must be insured for the value of the item and packed to arrive damage free. If you do not insure the item and it arrives damaged, unfortunately we cannot give you a refund. You would not like to receive your order damaged and we would not want to have it returned damaged. Insurance costs are just a dollar or two. Remember you must place the claim if the carrier damages the package on it’s way back to us. Customer will be credited or refunded for the merchandise that is returned in undamaged/unused condition by the method used by the customer at the time of purchase. For orders where the customer was charged shipping we do not refund the cost of shipping.
Exchanges. All exchanges for items must be made within 30-days of receipt. Obtain an authorization from us for the return. Special orders or import orders may not be Exchanged or Cancelled. Earrings may not be exchanged. The customer will be responsible for returning merchandise at their cost. All orders must be shipped no more than 30 days after a return authorization is issued.
If orders, on which Karen’s Gift Shoppe has paid shipping, are
refused by the customer, shipping charges to and from the recipient and
any other fees applied by the carrier will be passed along to the
customer.
* For questions concerning returns e-mail us at:
karen@karensshop.net
| Damaged Shipments |
If your product is damaged in shipment, please call us
immediately. It is very important for you to keep the original
packaging. We will replace any damaged item
at no cost to you and
handle the processing of the damaged product.
We will be pleased to answer any of your questions concerning our
products, the artists, our website, or any other issue by phone, fax
or e-mail and we welcome your comments.
|
Special Delivery |
We will ship special delivery at your request on a cost to you
basis. We will also ship
outside the U.S.A. on a cost to you basis.
In this regard we will try to find the most cost effective rate to
you and will be happy to confirm that to you before finalizing your
shipment.
| International Shipping |
| How International Shipping works:
Once we receive your order we will
weigh and measure the item(s). We will try to find the
carrier with the most economic cost to you and email you
with the rate to ship your order. Once we receive your
approval of the shipping cost we will add the approved costs to your order and process your order. Shipment will go out once we have secured approved payment. All orders are screened for fraud before processing. |
OVERSEAS DUTIES, CUSTOMS BROKERAGE FEES or ROYALTIES...
For all sales to foreign countries including Canada, it is the responsibility of the customer to pay whatever import taxes, brokerage fees, royalties, customs, duties or other costs that may be imposed on the import of the product purchased, upon receipt of shipment. If you question these fees, please consult your local customs office, as we do not have that information.
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Free Gift Wrap |
We also offer FREE GIFT WRAPPING of your item, provided it is of
the size that can be gift wrapped and we have the item in stock. If
you have requested gift wrap, we
will let you know if your order
cannot be gift wrapped. We will also include a gift message with
your order if requested. To request this free gift wrapping service
please call us at the number below or include your request in the
"Comments" section of your order.