Upper End Decor

Fine Jewelry, Crystal, Porcelain, Metal, Glass Collections
Celebrating our 17th Anniversary in 2010 !

Personal Customer Service
 

Excellent Customer Service has been the foundation of our business throughout our 15 plus year history. Our 2500 square foot store is located in Mount Dora, Florida (which is 25 minutes northwest of Orlando) and we invite you to visit us personally and browse our huge selection of merchandise. We will be happy to answer any of your questions regarding our products or our site by calling 352-735-0660 or Toll Free 888-527-3674.

We are here for you everyday until 5p.m. e.s.t.

We have been an authorized dealer for many fine collections for 15 years. Just to mention a few - Armani, Ditz, Expressions from the Heart, Franz, G. DeBrekht, Goebel, Joy to the World, Lenox, Radko, SPI.

Ordering - Secure Order Processing

Orders placed on-line are completely secure via our shopping cart. Your VISA, Mastercard, or American Express card will NOT be charged at the time of order. Once placed, your order will be securely transmitted to us. We will confirm availability and ship date, enter your order, process your credit card, and send you an e-mail regarding your order and expected ship date. All orders will be confirmed immediately and then upon the processing of your card, will be confirmed again, usually within 48 hours. If you have questions concerning your order please
e-mail us at karen@karensshop.net

If you prefer we accept checks and money orders. Please include with your payment-- the item number, item name, quantity purchased, shipping costs (calculated from the shopping cart order form item page) and total amount. We will also need your complete Ship To address and phone number.

Please send this information and payment to our address at:


Karen’s Gift Shoppe
120 East 4th Ave.
Mount Dora, FL 32757
 

20 minutes north of Orlando

And finally, you may call us toll free at
888-527-3674 to place your order by phone.

Returns

If for any reason you are not completely satisfied with your purchase, you may return it in the original undamaged box within 30 days of receipt for a store credit or a refund of the cost of the item purchased (less shipping costs that we incurred to ship to you). The exception would be final sale items. To process your return you must:
* Contact us at 888-527-3674 for a return authorization number. There will be a 25% restocking fee for items returned without a return authorization number.
* Keep your original packaging materials for return to us.
* Customers are responsible for all shipping and insurance charges when returning items.
* For questions concerning returns e-mail us at: karen@karensshop.net

Damaged Shipments

If your product is damaged in shipment, please call us immediately. It is very important for you to keep the original packaging. We will replace any damaged item at no cost to you and handle the processing of the damaged product.

We will be pleased to answer any of your questions concerning our products, the artists, our website, or any other issue by phone, fax or e-mail and we welcome your comments.

Special Delivery

We will ship special delivery at your request on a cost to you basis. We will also ship outside the U.S.A. on a cost to you basis. In this regard we will try to find the most cost effective rate to you and will be happy to confirm that to you before finalizing your shipment.

OVERSEAS DUTIES, CUSTOMS BROKERAGE FEES or ROYALTIES...

For all sales to foreign countries including Canada, it is the responsibility of the customer to pay whatever import taxes, brokerage fees, royalties, customs, duties or other costs that may be imposed on the import of the product purchased, upon receipt of shipment. If you question these fees, please consult your local customs office, as we do not have that information.

Free Gift Wrap                Free Gift Wrap

We also offer FREE GIFT WRAPPING of your item, provided it is of the size that can be gift wrapped and we have the item in stock. If you have requested gift wrap, we will let you know if your order cannot be gift wrapped. We will also include a gift message with your order if requested. To request this free gift wrapping service please call us at the number below or include your request in the "Comments" section of your order.