| Personal Customer Service |
Excellent Customer Service has been the foundation of our
business throughout our 15 plus year history. Our 2500 square foot
store is located in Mount Dora, Florida (which is 25 minutes
northwest of Orlando) and we invite you to visit us personally and
browse our huge selection of merchandise. We will be happy to answer
any of your questions regarding our products or our site by calling
352-735-0660 or Toll Free 888-527-3674.
We are here for you everyday until 5p.m. e.s.t.
We have been an authorized dealer for many fine collections for 15
years. Just to mention a few - Armani, Ditz, Expressions from the
Heart, Franz, G. DeBrekht, Goebel, Joy to the World, Lenox, Radko,
SPI.
| Ordering - Secure Order Processing |
Orders placed on-line are completely secure via
our shopping cart. Your VISA, Mastercard, or American Express card
will
NOT be charged at the time of
order. Once placed, your order will be securely transmitted to us.
We will confirm availability and ship date, enter your order,
process your credit card, and send you an e-mail regarding your
order and expected ship date. All orders will be confirmed
immediately and then upon the processing of your card, will be
confirmed again, usually within 48 hours. If you have questions
concerning your order please
e-mail us at karen@karensshop.net
If you prefer we accept checks and money orders. Please include with
your payment-- the item number, item name, quantity purchased,
shipping costs (calculated from the shopping cart order form item
page) and total amount. We will also need your complete Ship To
address and phone number.
Please send this information and payment to our address at:
|
Karen’s Gift Shoppe 120 East 4th Ave. Mount Dora, FL 32757 |
20 minutes north of Orlando
And finally, you may call us toll free at
888-527-3674 to place your order by phone.
| Returns |
If for any reason you are not completely satisfied with your
purchase, you may return it in the original undamaged box within 30
days of receipt for a store credit or a refund of the cost of the
item purchased (less shipping costs that we incurred to ship to
you). The exception would be final sale items. To process your
return you must:
* Contact us at 888-527-3674 for a return authorization number.
There will be a 25% restocking fee for items returned without a
return authorization number.
* Keep your original packaging materials for return to us.
* Customers are responsible for all shipping and insurance charges
when returning items.
* For questions concerning returns e-mail us at:
karen@karensshop.net
| Damaged Shipments |
If your product is damaged in shipment, please call us
immediately. It is very important for you to keep the original
packaging. We will replace any damaged item at no cost to you and
handle the processing of the damaged product.
We will be pleased to answer any of your questions concerning our
products, the artists, our website, or any other issue by phone, fax
or e-mail and we welcome your comments.
|
Special Delivery |
We will ship special delivery at your request on a cost to you
basis. We will also ship outside the U.S.A. on a cost to you basis.
In this regard we will try to find the most cost effective rate to
you and will be happy to confirm that to you before finalizing your
shipment.
OVERSEAS DUTIES, CUSTOMS BROKERAGE FEES or ROYALTIES...
For all sales to foreign countries including Canada, it is the
responsibility of the customer to pay whatever import taxes,
brokerage fees, royalties, customs, duties or other costs that may
be imposed on the import of the product purchased, upon receipt of
shipment. If you question these fees, please consult your local
customs office, as we do not have that information.
|
Free Gift Wrap
|
We also offer FREE GIFT WRAPPING of your item, provided it is of
the size that can be gift wrapped and we have the item in stock. If
you have requested gift wrap, we will let you know if your order
cannot be gift wrapped. We will also include a gift message with
your order if requested. To request this free gift wrapping service
please call us at the number below or include your request in the
"Comments" section of your order.