Upper End Decor

Fine Jewelry, Crystal, Porcelain, Metal, Glass Collections
Celebrating our 20th Anniversary in 2013 !

Our policies
Personal Customer Service
 

Excellent Customer Service has been the foundation of our business throughout our 19 plus year history. Our 2500 square foot store is located in Mount Dora, Florida Award winning customer service(which is 25 minutes northwest of Orlando) and we invite you to visit us personally and browse our huge selection of merchandise. We will be happy to answer any of your questions regarding our products or our site by calling 352-735-0660 or Toll Free 888-527-3674.

We are here for you everyday until 5p.m. e.s.t.

We have been an authorized dealer for many fine collections for 19 years. Just to mention a few - Armani, Crislu, Ditz, Expressions from the Heart, Franz, G. DeBrekht, Goebel, Joy to the World, Kameleon, Lenox, Radko, SPI.

Ordering - Secure Order Processing

Orders placed on-line are completely secure via our shopping cart. Your VISA, Mastercard, or American Express card will not be charged until we ship. Once placed, your order will be securely transmitted to us. We will confirm availability and We have a secure https shopping cartship date, enter your order, process your credit card, and send you an e-mail regarding your order and expected ship date. All orders will be confirmed immediately and then upon the processing of your card, will be confirmed again, usually within 48 hours. If you have questions concerning your order please
e-mail us at
karen@karensshop.net

If you prefer we accept checks and money orders. We also have a wire account available.  Please include with your payment-- the item number, item name, quantity purchased, shipping costs (calculated from the shopping cart order form item page) and total amount. We will also need your complete Ship To street address and phone number.

Please send this information and payment to our address at:

Karen’s Gift Shoppe
120 East 4th Ave.
Mount Dora, FL 32757
 

25 minutes north of Orlando
South of Ocala and Leesburg  just off 441

And finally, you may call us toll free at
888-527-3674, or 352-735-0660 to place your order by phone.
**All orders are screened for fraud before processing.  We have
anti-fraud safeguards in place and will pursue prosecution
for all fraudulent orders.

Returns

If for any reason you are not completely satisfied with your purchase, you may return it in in new, undamaged  condition in the original undamaged box within 30 days of receipt for a store credit or a refund of the cost of the item purchased (less shippingHow to handle returns costs  and any fees that we incurred to process your order). The exception would be final sale items or Special Orders.
To process your return you must:
 
* Contact us at 888-527-3674 for a return authorization number. There will be a 25% restocking fee for items returned without a return authorization number.
* Keep your original packaging materials for return to us.
* Customers are responsible for all shipping and insurance charges when returning items.

 All returns must be insured for the value of the item and packed to arrive damage free.  If you do not insure the item and it arrives damaged, unfortunately we cannot give you a refund.  You would not like to receive your order damaged and we would not want to have it returned damaged.  Insurance costs are just a dollar or two.  Remember you must place the claim if the carrier damages the package on it’s way back to us.   Customer will be credited or refunded for the merchandise that is returned in undamaged/unused condition by the method used by the customer at the time of purchase.   For orders where the customer was charged shipping we do not refund the cost of shipping.

Exchanges. All exchanges for items must be made within 30-days of receipt.  Obtain an authorization from us for the return.   Special orders or import orders may not be Exchanged or Cancelled.  Earrings may not be exchanged.  The customer will be responsible for returning merchandise at their cost.  All orders must be shipped no more than 30 days after a return authorization is issued.

If orders, on which Karen’s Gift Shoppe has paid shipping, are refused by the customer, shipping charges to and from the recipient and any other fees applied by the carrier will be passed along to the customer.
* For questions concerning returns e-mail us at: karen@karensshop.net

Damaged Shipments

If your product is damaged in shipment, please call us immediately. It is very important for you to keep the original packaging. We will replace any damaged item How to handle damaged shipmentsat no cost to you and handle the processing of the damaged product.

We will be pleased to answer any of your questions concerning our products, the artists, our website, or any other issue by phone, fax or e-mail and we welcome your comments.

Special Delivery

We will ship special delivery at your request on a cost to you basis. We will also ship We will ship special deliver at a cost to yououtside the U.S.A. on a cost to you basis. In this regard we will try to find the most cost effective rate to you and will be happy to confirm that to you before finalizing your shipment.

International Shipping
 
How International Shipping works Once we receive your order we will weigh and measure the item(s).  We will try to find the carrier with the most economic cost to you and email you with the rate to ship your order.  Once we receive your approval of the shipping cost we will add the
approved costs to your order  and process your order. 
Shipment will go out once we have secured approved payment.
All orders are screened for fraud before processing.
 

OVERSEAS DUTIES, CUSTOMS BROKERAGE FEES or ROYALTIES...

For all sales to foreign countries including Canada, it is the responsibility of the customer to pay whatever import taxes, brokerage fees, royalties, customs, duties or other costs that may be imposed on the import of the product purchased, upon receipt of shipment. If you question these fees, please consult your local customs office, as we do not have that information.

Free Gift Wrap

We also offer FREE GIFT WRAPPING of your item, provided it is of the size that can be gift wrapped and we have the item in stock. If you have requested gift wrap, we Free gift wrap for in-stock itemswill let you know if your order cannot be gift wrapped. We will also include a gift message with your order if requested. To request this free gift wrapping service please call us at the number below or include your request in the "Comments" section of your order.